1. Order Fulfillment & Global Logistics

Every order placed on ritary.com is processed and prepared within 3 to 7 business days from the date of purchase.
We work with globally recognized logistics partners to ensure reliable and traceable delivery to all regions we serve.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your shipment in real-time.
Our integrated logistics network allows you to track your order from our fulfillment center to your doorstep, regardless of your country.

Please note that international shipping times vary based on customs clearance procedures and regional postal efficiency. While we always aim for punctual delivery, external factors such as weather, import inspections, or carrier delays may occasionally affect timelines.
If your package does not arrive within the expected timeframe, our customer service team is ready to assist — simply contact support@ritary.com and we will investigate promptly.

2. Secure Payment Processing & International Compliance

We maintain the highest security standards to ensure that your payment data is protected at all times.
ritary.com utilizes 128-bit SSL (Secure Sockets Layer) encryption across all forms and transactions, preventing unauthorized access to sensitive information.

We are fully PCI DSS Level 1 Compliant, the highest global standard for credit card data security, as defined by the Payment Card Industry Security Standards Council.
This certification reflects our ongoing commitment to global trade compliance and digital safety.

We accept major credit and debit cards including Visa and MasterCard.
Currently, we do not accept PayPal or prepaid gift cards, as we prioritize uniformity and traceability in cross-border financial systems.

All prices are displayed in U.S. Dollars (USD) unless otherwise specified.
Shipping costs are calculated automatically at checkout based on your delivery destination and total order weight.
We currently do not charge U.S. sales tax; however, international customers may be subject to import duties or VAT, depending on the regulations of their respective countries.

We do not store customer credit card information. All transactions are processed through Shopify’s secure gateway, ensuring encrypted, third-party-verified protection for every purchase.

3. Tracking Your Shipment Worldwide

Transparency is key in global commerce.
Once your order ships, you’ll receive a detailed tracking email allowing you to monitor your parcel’s journey across borders.
Tracking updates include dispatch confirmation, customs status, and final delivery notifications.

If you are unable to access your tracking information or experience a delay, our international support specialists are available via support@ritary.com to assist with logistics inquiries and provide real-time updates.

4. Changing or Correcting Orders

Because orders are processed quickly to meet international delivery schedules, it’s important to contact us immediately if you need to modify your order.
If you’ve entered the wrong shipping address, selected an incorrect product, or chosen the wrong size, please email support@ritary.com as soon as possible.

If your order has not yet entered production or shipment, we can modify or cancel it without penalty.
Once your order is in transit, changes are no longer possible, and any corrections must follow our return and exchange procedures.

5. Returns, Exchanges & Global Returns Policy

We aim to make returns straightforward, even across borders.
If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery. Returned products must be unused, in original packaging, and in resale condition.

To begin the return process, please email support@ritary.com with your order number, reason for return, and supporting photographs (if applicable). Our international customer support team will provide clear return instructions and shipping labels.

For exchanges, we offer the option to replace your item with another product of equal value. A $20 restocking fee may apply to exchanges, depending on the region and shipping distance.

If you receive an item that is defective, damaged, or incorrect, we will cover all costs of replacement and reshipment. You will not be required to return the faulty product in these cases.

For “Returned to Sender” shipments due to undeliverable addresses or customs refusals, we will reship your package at no additional cost once it is received back at our facility.

6. Global Shipping Standards & Customs Regulations

We currently ship primarily to the United States, though we continue to expand our international reach responsibly.
For global customers, shipping rates and lead times depend on your country’s customs processing and local postal systems. You can view estimated costs during checkout by entering your delivery address before completing payment.

Please be aware that international shipments may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by your local government and are not included in our prices. Customers are responsible for paying applicable import costs.

We maintain full compliance with international trade laws, export control regulations, and customs declarations, ensuring a lawful and transparent shipping process for all global destinations.

7. Product Quality, Care & Durability

At ritary.com, we produce our items with care, precision, and attention to international quality standards.
Each product undergoes rigorous inspection before dispatch to ensure it meets both our craftsmanship criteria and your expectations.

We recommend following the care instructions included with your product to maintain longevity and durability. Improper washing or handling may cause damage to printed designs or fabrics.
If you believe your product is defective or prematurely worn, contact support@ritary.com with images and a description, and we’ll evaluate the situation with fairness and urgency.

8. Handling Errors & Technical Support

If you encounter technical errors while browsing or completing checkout — such as page loading issues or system messages — please contact our support team with details about the issue.
Our IT specialists will review the problem and ensure that your order can be completed securely and successfully.

We continuously monitor website performance to ensure smooth international access and reliability, regardless of your location or device.

9. Data Protection & Privacy Assurance

We deeply respect the privacy of every global customer.
ritary.com never sells, rents, or shares personal data with third parties.
Our full Privacy Policy outlines how we collect, store, and protect your information in accordance with GDPR (Europe) and CCPA (California) standards.

All communication and payment data transmitted through our website is encrypted via SSL and managed according to strict confidentiality protocols.

For more details, we invite you to review our full Privacy Policy available on our website.

10. Our Global Customer Commitment

From manufacturing and payment security to shipping logistics, ritary.com operates with one mission: to create a trusted, borderless, and customer-centric shopping experience.
Our dedication to international compliance and customer satisfaction reflects our belief that modern commerce should be both transparent and inclusive.

Every purchase you make supports a network of responsible producers, verified logistics partners, and ethical business practices.
Whether you are a first-time shopper or a returning customer, we thank you for trusting us as your global partner in online retail.

Should you have any questions or concerns about our policies, please reach out to our multilingual customer support team at support@ritary.com.
We are always ready to assist — wherever you are in the world.

ritary.com — Your trusted partner in global eCommerce, ensuring security, reliability, and excellence across borders.